f3339's Privacy Policy

2.1 Account Management and Verification

We use information to create, manage, and verify your account. This includes age verification (to confirm 21+), identity verification (KYC process), and maintaining account security. Proper identity verification is essential to prevent fraud and ensure responsible gaming.

2.2 Transaction Processing

Your payment information is used to process deposits and withdrawals smoothly. We handle transactions via bKash, Nagad, Rocket, and bank transfer. Records of every transaction are kept to assist with dispute resolution and audits. The minimum deposit amount is ৳300 and the minimum withdrawal is ৳800.

2.3 Customer Support

Our 24/7 live chat support team in Bengali may use your account information to resolve your issues quickly. Support conversation history may be retained for quality assurance and to improve future assistance.

2.4 Service Improvement

To further improve the user experience, we analyse game usage patterns, page performance, and user behaviour. This analysis helps us add new games, improve the interface, and increase service speed.

2.5 Security and Fraud Prevention

We use your information to detect multiple account creation, money laundering, and other fraudulent activities. This is essential to protect honest users and maintain a fair gaming environment.

2.6 Communication and Notifications

We may use your email address and mobile number to send important account notifications (password changes, login alerts, transaction confirmations), promotional offers, and updates. You can opt out of promotional communications at any time.

1 Service Provider Partners

We work with trusted third-party service providers who carry out specific tasks on our behalf — such as payment processing, identity verification, fraud prevention, and technical support. These partners are given access only to the information needed to perform their designated tasks, and they are contractually bound to protect data confidentiality.

2 Legal Requirements

We may be required to disclose certain information to relevant authorities due to court orders, government directives, or legal obligations. In such cases we will always disclose only the information requested — nothing more.

3 Anti-Money Laundering Obligations

As part of responsible gaming and financial crime prevention, if transaction limits are exceeded or suspicious activity is detected, relevant financial intelligence authorities may be notified.

4 Business Restructuring

In the event of a merger, acquisition, or asset sale, your information may be transferred. In such cases you will be notified in advance, and the new entity will be bound to comply with the terms of this Privacy Policy.

f3339 retains your information only for as long as it is necessary or legally required. General guidelines:

• Account information: For as long as the account is active and for a minimum of five years after closure (as required by law).
• Transaction records: Retained long-term to meet financial regulatory requirements.
• Support communications: Up to two years after the issue is resolved.
• Log files: Generally 90 days to one year.
• KYC documents: Five to seven years as required by law.

Once the defined retention period ends, data is securely deleted or anonymised in a way that it can no longer be linked to you.

f3339 is strictly for those aged 21 and above. We do not intentionally collect any personal information from anyone under the age of 21. An age verification process is conducted at the time of registration. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.

If you believe a minor has registered on our platform, please notify us immediately at: [email protected]

f3339's platform may contain third-party components such as game provider software and payment services. These third parties have their own privacy policies that are outside our control. We recommend that you read their privacy policies before using these services.

During game sessions, game data may be sent to the servers of game providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.). This data is used for session management and these providers follow their own data protection standards.

Cookies are small text files stored on your device. f3339 uses cookies for the following reasons:

• Essential cookies: These are necessary for the basic functionality of the website — maintaining your logged-in state and managing security tokens. Disabling them will prevent the platform from working properly.
• Analytics cookies: To understand how users are using the site, which helps improve service quality.
• Functional Cookies: To remember your preferences (such as language settings).

You can manage cookies from your browser settings. Most browsers let you set them to block, delete, or warn you about cookies.

f3339 may update this privacy policy from time to time. Changes may be made due to legal updates, addition of new services, or improvements to our practices. For any significant changes, we will:

• Publish the updated policy on our website.
• Change the "Last Updated" date at the top of the policy.
• Send a notification to the registered email for important changes.

If you continue using the platform after the changes, you will be considered to have consented to the updated policy. We therefore recommend that you review this page regularly.